Last Updated: May 13, 2026

Welcome to PenangLang.com, operated by Three Monkeys Online Sdn. Bhd. (Company Reg: 202101008046). We value your privacy and are committed to protecting the personal data of our users, community, and business partners in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

 

 

1. Introduction and Scope

This Privacy Policy governs the collection, use, and disclosure of personal data by Three Monkeys Online Sdn. Bhd. (Company Reg: 202101008046), operating as PenangLang. We act as both a Data Controller for our own brand operations and a Data Processor when collecting information on behalf of our corporate clients and partners.

2. Collection of Personal Data

We collect personal information that is reasonably necessary for our business functions. This includes:

  • Direct Identifiers: Full name, mobile number, and email address.

  • Business Context: Company name, designation, and marketing objectives for B2B inquiries.

  • Demographic Data: Age, gender, and location (specifically for tailoring “Local-First” Penang campaigns).

  • Technical Data: IP addresses, cookies, and behavioral data from interactions on our website and social media platforms (Facebook, Instagram, TikTok, Rednote/Xiaohongshu).

3. Purpose of Data Processing

In accordance with the PDPA 2010, we process data for the following purposes:

  • Lead Generation for Third Parties: Collecting inquiries via our “PenangLang” platform to be fulfilled by our specific campaign partners (e.g., hospitality, retail, or property clients).

  • Campaign Execution: Coordinating with our network of 100+ KOCs (Key Opinion Consumers) for authentic community reach.

  • AI-Driven Content Optimization: Utilizing brand assets through AI visual and text generation models to enhance viral engagement.

  • Targeting: Ensuring advertisements reach the designated 30–50 age demographic within Penang.

4. Disclosure to Third Parties

As an agency, the data we collect is often intended for a third-party client. By submitting your information through our forms, you explicitly consent to:

  • Client Disclosure: The transfer of your personal data to the specific brand or advertiser identified in the advertisement (e.g., Serta, Vivo, Harvey Norman, etc.).

  • Service Providers: Sharing data with cloud storage providers, AI processing tools, and CRM systems used to manage lead flow.

  • Legal Mandates: Disclosure to Malaysian regulatory bodies or law enforcement when required by law.

5. Data Security and Retention

We implement industry-standard technical and organizational security measures, including:

  • Encryption: Data is encrypted during transit between Meta’s servers and our management systems.

  • Access Control: Only authorized personnel involved in campaign management have access to lead data.

  • Retention Policy: Personal data is retained only for as long as necessary to fulfill the campaign purpose or legal requirements, after which it is securely deleted or anonymized.

6. Use of Artificial Intelligence (AI)

We utilize AI for content enhancement and visual generation.

  • Visual Assets: Brand-provided visuals may be processed via generative AI to create high-engagement social media content.

  • Anonymity: No sensitive personal identifiers (e.g., NRIC or bank details) are processed or stored within these third-party AI models.

7. Your Rights under PDPA

You have the following rights regarding your personal data:

  • Right of Access: To request a copy of the data we hold about you.

  • Right to Correction: To request the update of any inaccurate or incomplete information.

  • Right to Withdraw Consent: To opt-out of further processing or marketing communications at any time.

  • Right to Prevent Distress: To request that we cease processing data that is likely to cause substantial damage or distress.

8. Contact and Inquiries

For any questions, data access requests, or to exercise your rights under the PDPA, please contact our Data Protection Officer:

Compliance Officer Three Monkeys Online Sdn. Bhd. George Town, Penang, Malaysia

Email:  [email protected]]

Three Monkeys Online Sdn. Bhd. Company Reg: 202101008046 (1408345-P)

 

Website: PenangLang.com

 

Last Updated: May 2026